General Manager - Insurance WFM - REF54447H

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in our call Center.

• As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call canter’s service level targets.
• Candidate will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity.
• Candidate with the strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.
• Work Shifts: US
• Work Mode: WFO all 5 days
• Location: Pune
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• Certification in Workforce Management or related field is a plus.

Qualification: Bachelor's degree in Business Administration, Statistics, or a related field is preferred-Proven experience as a Workforce Planner or in a similar role within a call center environment.

Certification: Workforce Management or related field is a plus

Proficient in using workforce management software and tools.-Strong knowledge of call center metrics and performance indicators.-Ability to work flexible hours, including evenings and weekends as needed.-Excellent problem-solving and decision-making skills.-Strong analytical skills with the ability to interpret data and trends.-