Salary :
₹2,500,000 - 3,000,000 yearly
| Job Title : | General Manager – Operations |
| Qualification : | Graduates |
| Relevant Experience : | Minimum 15 years of relevant experience in managing International Customer Service Operations, |
| Must Have Skills : | • Strong experience managing International Customer Service Operations • Experience managing large teams of 350–400 FTEs • Strong people and team management skills • Excellent knowledge of operational strategies, KPI management and process improvement • Experience in workforce planning, resource allocation and capacity management • Strong client management and stakeholder management skills • Ability to handle complex customer service operations across multiple regions/cultures • Data-driven approach to improve efficiency and customer satisfaction |
| Good Have Skills : | • Experience managing teams across multiple regions and cultures • Proven experience in process improvement and implementing innovative solutions • Knowledge of regional regulations and cultural nuances • Proficiency in multiple languages would be an added advantage |
| Roles and Responsibilities : | • Lead and oversee international customer service operations • Manage a diverse team of 350–400 FTEs and drive a high-performance culture • Monitor and analyze KPIs to identify improvement areas and drive operational excellence • Develop and implement operational strategies, policies and procedures • Drive process improvements to enhance efficiency and customer satisfaction • Manage workforce planning, resource allocation and capacity management • Oversee recruitment, training and development of customer service teams • Collaborate with cross-functional teams to align operations with business objectives • Manage client engagements and build strong client relationships • Ensure consistent service quality and customer satisfaction across markets • Stay updated on industry trends, best practices and emerging technologies |
| Location : | Chennai |
| CTC Range : | 25lpa – 30 Lpa |
| Notice Period : | Immediate to 30 Days preferred |
| Mode of Interview : | Virtual Interview |
| Shift Timing : | Australian Shifts |
| Mode of Work : | Work From Office (WFO) |
Black
Be Aware of Fraudsters who charge for Job placements Services. We offer free Job placements for Candidates, we do not charge for our assistance because your success is our priority.If your candidature matches with any of the below active job opening. Kindly apply by clicking on I am Interested. We w...
Read more about the company
GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!