Job Description Summary

• Service Technical Contract Leader (STCL) provides CSA customer focused technical leadership of engine repair specification definition, Workscoping of the engines and meeting the shop visit objectives. All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety, and other performance parameters. Impacts the team's ability to achieve service, quality, and timeliness of objectives.

Job Description

Job Description

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

• Bangalore, India

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospace’s multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.

• Pune, India

Established in 2015, GE Aerospace’s Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only India’s defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape India’s aerospace ecosystem.

Role Overview

• In this role, you will report to GENX MRO Sub-Section Manager, Services Engineering at JFWTC, GEA India, Bangalore. In addition, you will interface with organizations such as the Engineering Departments, Services, Digital Services Solutions (DSS), MCRB teams based on business need.
• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, fleet configuration.
• Partner with PSE, CPM’s and STPL/SPPE team to identify and update Customer Repair Specifications and TOW optimization opportunities for assigned contracts.
• Define right work scope for the engine meeting work scope planning guide and customer repair spec objectives.
• Review Customer’s requirements and recommend engine work scope to maximize/Optimize engine Time on Wing life.
• Partner with Services Technology team to implement on/near-wing technology for respective customer accounts to improve engine on-wing life.
• Lead business initiatives for field issues and cost of ownership goals. Participate/lead initiatives related to reducing cost per shop visit.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes, or services. Stays informed of current industry trends.
• Foster and inspire a collaborative work style and display team-oriented behavior with a proactive example of communication internally and externally

The Ideal Candidate:

• Good communication skills as it is customer facing role, technical understanding of the engine, background in PSE/CTP roles

Qualifications/Requirements:

• Advanced Degree in Engineering from an accredited university or college
• A minimum of 5+ years’ experience in an aerospace or mechanical engineering position
• Previous working experience in CTP/PSE/CMR/FM domains
• Familiar with GE Aviation long term service agreements, customer / product support role functions.
• Experience in engine troubleshooting and root cause investigations.

Desired Characteristics:

• Previous experience in Aviation engines / systems / aircraft / repair or turbo machinery
• Ability to effectively manage multiple project responsibilities
• Previous experience in driving operational excellence and continuous improvement
• Familiarity with aircraft flight operations
• Demonstrated ability to effectively interact with customers
• Strong organization and planning skills
• Strong oral and written communication skills
• Excellent interpersonal and leadership skill

Desirable Qualification:

• Humble: respectful, receptive, agile, eager to learn

• Transparent: shares critical information, speaks with candor, contributes constructively

• Focused: quick learner, strategically prioritizes work, committed 

• Leadership ability: strong communicator, decision-maker, collaborative

• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information