Gifting & Institutional Relationship Manager / Officer

Job Title - Gifting & Institutional Relationship Manager / Officer

Location

Kolkata

About the Brand

Our Client is a premium luxury brand specializing in curated gifting solutions, bespoke hampers, and experiential offerings for discerning clients across corporate, institutional, hospitality, and high -end social segments.

Role Overview

The Gifting & Institutional Relationship Manager / Officer will be responsible for building, managing, and growing relationships with institutional, corporate, and luxury clientele. The role demands a strong understanding of premium client servicing, luxury hospitality standards, corporate gifting, and high -end social & wedding ecosystems, along with excellent verbal and interpersonal communication skills.

This position plays a critical role in driving repeat business, brand loyalty, and long -term institutional partnerships.

Key Responsibilities

Institutional & Corporate Relationships

• Build and manage relationships with corporates, institutions, luxury hotels, wedding planners, concierge services, and premium partners
  

• Act as the primary point of contact for institutional and high -value gifting requirements
  

• Develop long -term partnerships to ensure recurring and bulk business
  

Gifting & Client Servicing

• Understand client requirements and curate bespoke luxury gifting solutions aligned with brand aesthetics
  

• Coordinate end -to -end gifting projects including customization, timelines, pricing, and delivery
  

• Ensure exceptional client experience in line with luxury service standards
  

Hospitality & Luxury Segment Engagement

• Leverage experience in luxury hospitality, premium weddings, and high -end social events to identify gifting opportunities
  

• Collaborate with wedding planners, event managers, and hospitality partners for exclusive gifting mandates
  

Business Development Support

• Identify new institutional and premium client opportunities
  

• Assist in proposal preparation, presentations, and commercial discussions
  

• Support revenue growth through upselling, cross -selling, and repeat orders
  

Brand Representation

• Represent the brand professionally in meetings, events, and client interactions
  

• Ensure consistent communication reflecting the luxury positioning of the brand
  

Key Skills & Competencies

Must -Have

• Experience in luxury hospitality, premium client servicing, corporate/institutional gifting, or luxury weddings
  

• Excellent verbal communication and interpersonal skills
  

• Strong relationship management and client -handling abilities
  

• High level of professionalism, grooming, and presentation
  

Good -to -Have

• Exposure to luxury retail, lifestyle brands, or experiential gifting
  

• Network within corporate, hospitality, or wedding ecosystems
  

• Basic commercial understanding (pricing, margins, negotiations)
  

Educational Qualification

• Graduate / Postgraduate in Hospitality, Management, Marketing, or related fields preferred
  

Experience

• 3–8 years of relevant experience in luxury hospitality, corporate relations, premium gifting, or client servicing roles
  

What We’re Looking For

• A relationship -driven professional with a luxury mindset
  

• Strong communicator who can confidently engage senior stakeholders
  

• Someone who understands discretion, detail, and service excellence