Global Custom Design Service Analyst

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Global Custom Design Service Analyst is responsible for the Custom Business of Beckman Coulter Life Sciences. The custom business is a service provided to end user customers to offer products not existing in the catalog. Your mission will be to ensure the management of customer requests and orders for different types of Custom Design products used for Flow Cytometry.

This position reports to the Customer Service Supervisor and is part of the Customer Service Department located in Nyon, Switzerland. There will be a dotted line reporting to Materials and Planning Manager based out of Bangalore. It will be an on-site role.  

In this role, you will have the opportunity to:

• Support the sales team by preparing, organizing, and registering sales documentation (proposals, contracts, requests) using internal tools such as Salesforce (SFDC), Excel, and SharePoint.
• Act as a key liaison between sales, operations, and cross-functional teams to ensure smooth information flow, alignment, and seamless execution of processes.
• Coordinate with production, logistics, supply chain, and other internal departments to ensure timely delivery of products and services, including the management of urgent customer orders with operations leaders.
• Lead and contribute to specific projects aimed at improving existing processes and developing new or enhanced customer offers.
• Ensure regular KPI follow-up, analyze performance gaps, and lead initiatives to address issues and improve results through targeted actions.

The essential requirements of the job include

• Bachelor in any stream with 10 - 12 years of work experience / Masters in any stream with 6 - 8 years of experience
• Fluent English mandatory to communicate with international sales and manufacturing sites.
• Demonstrated ability to understand and manage complex, end-to-end business processes, with proven experience coordinating effectively across multiple teams and functions in a dynamic environment.
• Proven capability to work independently with minimal supervision, while demonstrating leadership through initiative-taking, decision-making, and ownership of tasks or projects.
• Excellent verbal and written communication skills, with the ability to clearly convey information, align stakeholders, and influence outcomes across different levels of the organization.

It would be a plus if you also possess previous experience in:

• Prior experience in sales coordination or sales support roles, preferably with exposure to operations
• Prior experience in team management
• Prior experience in science biochemistry and immunology environments would be added advantages.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.