Global HR Operations Specialist

Role Summary:

We are looking for a detail-oriented and proactive HR Operations Specialist to join our team. In this role, you will be responsible for managing the end-to-end employee lifecycle, including onboarding, offboarding, query resolution, and compliance.

You’ll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.

Key Responsibilities:

Onboarding & Offboarding:

Manage end-to-end onboarding and offboarding processes as per defined SLAs

Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions

Trigger communication workflows and ensure document compliance

Employee Helpdesk Management:

Resolve HR-related help requests in a timely and empathetic manner

Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries

Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence:

Stay updated with labor laws and statutory regulations in assigned countries

Ensure all HR processes and documentation are compliant with local employment laws

Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting:

Track service level agreements for onboarding/offboarding and help requests

Generate weekly/monthly reports on operational efficiency and issue resolution metrics

Identify process gaps and suggest continuous improvement initiatives

Qualifications:

3-5 years of experience in HR operations or employee lifecycle management

Strong understanding of US & Canada HR processes and local labor laws

Excellent communication and stakeholder management skills

Comfortable working in a fast-paced, global environment

Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus

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