Global HR Services Team Lead - Learning and Talent

Company : Wtw

Job Type : Full Time

Mumbai, Maharashtra

Number of Applicants

:

000+

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Job Description - Global HR Services Team Lead - Learning and Talent

Shift Timing - 4pm to 1.30 am

Work style - Work From Home.

Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

Performance Objectives:

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support

Ensure maintenance of accurate employee records including associate personal files

Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork:

Oversee adherence to defined processes in GHRS

Lead process efficiency, monitoring of workload and the implementation of the improvement projects

Identify the potential for better team efficiencies and agree with the leader on their implementation

Integrity:

Fully responsible for keeping employee data accuracy and privacy

Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS

Respect:

Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.

Enrich the processes and the value added services for the internal customer

Excellence:

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

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