Global Product Customer Support [US Shift]

Location: Bangalore, India 

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as the business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries.

Click the following link to learn more about Sapiens India

https://www.youtube.com/watch?v=VK66N3y8-ck

Job Description :

Main duties include:

• Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.


• Supporting customers from a wide range of countries.


• Providing product and installation consultancy, remotely or onsite.


• Willingness to work beyond working hours when required.

Requirements:

• Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.


• Excellent written and verbal English skills


• 2-4 years of Experience with support for enterprise application systems/big and complicated systems.


• Ability to work under pressure and provide solutions within the application itself and in the technical environment


• High computer technical skills – knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages:

• SQL knowledge


• Experience working with financial banking systems


• Web Servers knowledge


• Please note: All work is conducted in English.