Global Product Director - HR Service Delivery

WHAT YOU'LL DO

As a Product Owner managing our HR Service Delivery platform, you’ll be responsible for driving the vision for enhancing the employee service experience for HR customers at BCG. This domain is instrumental in realizing the IT & Business Platforms Product Portfolio vision to ensure every employee feels like BCG’s most valuable customer, and we believe that modern service experiences embrace technology and innovation without compromising a people-first mindset. You will work in an Agile environment and report directly to the Product Portfolio Lead to deliver Initiatives with measurable value and business outcomes. Stakeholder management is pivotal for this role, as you will often partner with customers to articulate the “What” and “Why” that drives your feature roadmap priorities and how you will collectively measure success over time. Additionally, you will regularly work with your development Squad to deliver the “How” to bring your roadmap to life.

YOU'RE GOOD AT

• Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into a feature-driven Product Roadmap
• Inspiring the “art of the possible”, driving innovation and continuous improvement
• Aligning your HR Service Delivery roadmap with our broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support
• Communicating clearly and effectively, both written and verbal, to collaborate in a global environment
• Engaging in continuous discovery (i.e., surveys, interviews) to better understand and anticipate customer needs
• Maintaining an Enterprise, holistic view of challenges across customer segments to promote scalable, long-term solutions in favor of “quick fixes” – in some cases requiring hard tradeoffs according to the value, cost, and speed of delivery
• Collaborating with your development squad to translate roadmap Initiatives into actionable Epics and Stories, advocating for scalable and realistic delivery timelines
• Articulating the evolving priorities and desired business outcomes for the Quarterly Business Review (QBR) process, while also tracking and articulating key results targeted in previous quarters
• Public speaking and influencing senior leadership, especially to ‘de-mystify’ complex, nuanced topics to drive the right decisions for the organization

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor’s degree required
• 10+ years’ experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field
• ServiceNow subject matter experience preferred, or related product(s)
• Strong understanding of service management, business operational processes, and workflow management – HR Service Delivery a huge plus
• Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools
• Strong understanding of emerging technologies, especially GenAI to elevate the customer service chat and self-service experience
• Background in Consulting industry a plus

YOU'LL WORK WITH

You’ll report directly to the IT & Business Platforms Product Portfolio Lead, working very closely with your fellow Product Owners and the entire engineering team(s) including Scrum Lead, Tech Analysts, UX, Developers, and QA Analysts. Additionally, you will work very closely with customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.