Global Product Support

Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process. Develop new procedures and Best Known Methods (BKMs) to service new products. Participate in Engineering Design Reviews Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed Drive resolution of key issues with Engineering. Own beta site test plans and reporting Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations Demonstrates depth and/or breadth of expertise in own specialized discipline or field Interprets internal/external business challenges and recommends best practices to improve products, processes or services May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Communicates difficult concepts and negotiates with others to adopt a different point of view