GM - OSS & Tools

Role

GM – OSS & Tools (Transport NMS/EMS)

Function / Department

SNOC/OSS & Tools

Location

Pune

Job Purpose

Seeking a visionary and technical leader for the role of General Manager (GM) – Infrastructure Operations. This internal leadership position oversees our end-to-end data center operations, hybrid cloud architecture, and open-source data platforms.

You will bridge strategic engineering with 24/7 operational excellence to scale enterprise infrastructure across different SNOC Applications while ensuring strict adherence to global compliance, data privacy, and telecom quality standards.

Key Result

Areas/Accountabilities

• ​Infrastructure & Domain Leadership: Direct enterprise data center operations across network, compute, and multi-tier storage architectures servicing business-critical application domains.


• Enterprise Service Solution & Operations: Manage the physical infrastructure and platform layers backing Order Service Management (OSM) and platforms.


• Network Integration (Ni7): Govern infrastructure support for highly integrated Network Integrator (Ni7) architectures, focusing on complex connectivity, routing, and automated network mapping.


• Platform handling: Oversee containerized environments utilizing Red Hat OpenShift Container Platform (RHOCP) and Container Storage Interfaces (CSI).


• Multi-Cluster Management: Govern multi-cluster deployments, application lifecycles, and seamless workload migrations across environments.


• Governance, Risk & Compliance (GRC): Lead infrastructure compliance audits and maintain certifications for ISO/IEC 20000 (IT Service Management), ISO/IEC 27001 (Information Security), and TL 9000 (Telecom Quality Management Systems).


• Enforce robust network access controls, identity management, and automated zero-trust security policies. Safeguard Personally Identifiable Information (PII) and Sensitive Personal Information (SPI) across all storage, compute, and cloud layers.


• Database & Backup Governance: Ensure high availability, replication, and robust recovery frameworks for enterprise relational databases and object storage.


• Observability: Architect end-to-end monitoring, proactive alerting, and rapid incident response systems to prevent infrastructure degradation and isolate network faults.

Core Competencies,

Knowledge, Experience

• Enterprise Domains: Oracle OSM, and Network Integrator (Ni7) environments.


• Containerisation & Management: Red Hat OpenShift Container Platform (RHOCP), Advanced Cluster Management (ACM), Kubernetes, and CSI frameworks.


• Migration Tools: Migration Toolkit for Virtualization (MTV) by Red Hat.


• Storage Systems: OpenShift Data Foundation (ODF) using K8s, Block storage, NFS, Cloudian S3, and Ceph.


• Networking & Security: Cisco Identity Services Engine (ISE), Cloud Native Core (CNE) technologies, and Ni7 architectures.


• Frameworks & Audits: Deep operational knowledge of ISO 20K, ISO 27K, and TL9K frameworks. Proven expertise in implementing data protection controls for PII and SPI.


• Monitoring & Observability: Automated monitoring and alerting platforms for real-time performance degradation tracking and network fault isolation.


• Databases: Microsoft SQL Server, PostgreSQL, and Oracle 19c.


• Open-Source Stack: Apache NiFi, Apache Kafka, Apache Druid, Apache Superset, and Cloudera.


• Data Protection: Enterprise-grade backup tools and disaster recovery frameworks.


• Certifications (Required / Preferred)


• Cloud & Containers: Certified Kubernetes Administrator (CKA).


• Enterprise Linux & Hybrid Cloud: Red Hat Specialist in OpenShift Administration / Red Hat Certified Architect (RHCA).


• Project & IT Management: PMP, PRINCE2, ITIL v4, or equivalent agile/project management certification.


• Security & Audit (Preferred): CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or Lead Auditor certifications in ISO 27001 / ISO 20000.

Must have technical / professional qualifications

Education

• Degree: B.Tech / B.E. in Computer Science, Information Technology, Electronics & Communication, or a related engineering discipline.

Experience

• Overall Experience: Minimum 12 to 15 years of progressive, post-qualification experience in IT infrastructure management.


• Leadership Experience: Proven track record in a senior operational or engineering leadership role managing large enterprise environments and leading regulatory/compliance audits.