GMS-Manager-IGA-PAM

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Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:

• Strong experience in delivering Identity and Access management support engagements


• Understanding of the compliance framework from the Identity Management perspective


• Experience managing project KPIs, SLAs and report on Managed Services performance KPIs


• Identify the improvement opportunities to solve customer pain points and track them to closure


• Strong record of driving projects to improve operations and support-related processes and the right technical support experience


• Must be able to thrive in a fast-paced, high-energy environment


• Work with the customer and team to prioritize tickets and manage the overall capacity of the team


• Manged Services experience handling multiple projects in shared resource model


• Assist in log monitoring, alert and dashboard maintenance, and training of support staff


• Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support


• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities


• Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders


• Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product


• Effort estimation experience for Identity and Access management support engagements


• Act as a trusted advisor to the team, creating a positive and supportive work environment


• Review of security internal control procedures.


• Experience managing senior-level client relationships


• Experience presenting to clients or other decision makers to present and sell ideas to various audiences


• Pre-sales, proposal and RFP experience is added advantage


• Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)


• Coordination, review, and implementation of other requests such as:


• Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)


• High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams


• Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews

Qualifications

• Bachelor's Degree required


• Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes


• Good understanding of Access Governance, Data Quality, and its various aspects


• Excellent communication skills, analytical ability, strong judgment, management skills


• Requirements definition, system design, and software development

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