Group Lead(Content Moderation)

Job Title: Group Leader (Content Moderation Operations)
Location: Bangalore | Band: B2 | Experience: 5+ Years | Shift: 24/7 Rotational

Key Skills Required

• Team leadership and people management


• Experience managing Team Leaders/large operations teams


• Strong data analysis and decision-making skills


• Excellent communication and stakeholder management


• Ability to drive performance metrics (Accuracy, SLA, AHT, Attrition, Shrinkage)


• Quick learner with strong problem-solving abilities


• Comfortable working in a fast-paced 24/7 environment


• Knowledge of trending topics, current affairs, social media, political, sports, and sensitive content

Good to Have

• Lean / Six Sigma Certification


• Content Moderation operations experience

Roles & Responsibilities

• Lead and mentor a team of Team Leaders and agents.


• Drive operational excellence and achieve business KPIs.


• Monitor and improve Accuracy, SLA, Productivity, Attrition, and Shrinkage.


• Analyze data, identify gaps, and implement process improvements.


• Develop team capability through coaching, feedback, and performance management.


• Ensure high-quality delivery while managing stakeholder expectations.

Qualification

• Graduate


• CEFR B2 level English communication (Read, Write, Speak)

Looking for strong people leaders with data-driven decision-making skills and experience in managing high-performing operations teams.