Group Leader (Technical Support)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. \n\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \u2013 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. \n\nA Group Leader is an entry level management and technical position whose job is to ensure a high level of PTC\n\ncustomer satisfaction by ensuring their group provides superior customer service. A Group Leader requires at least 1- 3 years of directly related work experience and a Bachelor\u0027s degree in any discipline.\n\n * Ability to envision and appreciate customers\u2019 interests and specific concerns.\n * Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.\n * Listening, collecting points of view, preparing reports using CRM tools like Salesforce.com, and presenting information.\n * Handling customer escalations and proactively keeping management informed about critical issues.\n * Keeps direct reports up to date with information and upcoming events.\n * Visible and accessible to employees on a regular basis, and has excellent delegation skills.\n * Self-Motivated, willing to lead by example with a positive attitude and demeanor.\n * Demonstrates the ability to comprehend complex problem descriptions and effectively communicate possible resolution options in a verbal and written medium, which may help address customers\u0027 ongoing problems.\n\n\n\nRequisites\n\n * Candidates who are able to lead and create a difference\n * Minimum 1-3 years\u2019 experience with a Bachelor\u0027s Degree in any discipline\n * Experience working in a Technical Support Department.\n * Mentors and coaches more junior staff between 51% - 60% of the time. Span of Control and Number of Reports: small work teams (4-6 direct reports).\n\n\n\nReport Types:\n\n * Associate, Career and Senior levels.\n\n\n\nReporting Relationships:\n\n * Section Manager / Manager.\n\n\n\nGenerally, demonstrates a functional proficiency of critical competencies in job. Contributes to departmental goals and objectives/metrics and plans; may contribute to organizational goals.\n\nMust Have Skills\n\n * Decision Quality\n * Motivating Others\n * Conflict Management\n * Approachability\n\n\n\nLanguage\n\n * English (Business Level)\n\n\n\nLife at PTC is about more than working with today\u2019s most cutting-edge technologies to transform the physical world. It\u2019s about showing up as you are and working alongside some of today\u2019s most talented industry leaders to transform the world around you. \n\nIf you share our passion for problem-solving through innovation, you\u2019ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\n\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"\n