Growth Manager IT/SaaS Sales

GRAVITAS AI  

Gravitas AI is a London-based AI company that works on conversational AI with a mission to empower organizations with intelligent conversational AI-powered systems to optimize employee productivity and enhance customer experience.  

We are in an exciting high-growth phase and are looking for collaborators who are energetic, proactive and are willing to experience an amazing learning curve, to join our team and support on a variety of projects.  

At Gravitas AI, we are innovators, thinkers, strategists, and collaborative team players, who believe in synergistic and incremental value generation. We are looking for a smart working business development manager who has attention to detail and a knack of getting things done and going above and beyond.   

Website:

The Role:  

It’s an exciting time to work with Gravitas AI. We are currently going through an unprecedented period of transformation powered by a pipeline of innovative projects and as a result, we are looking for a Customer Success Manager based at the India location. 

This role will be working quite closely with the CXO’s and you will be responsible for all sales related activities for flagship AI and blockchain based solutions. 

Whom are we looking for?  

We are seeking a Business Development Manager to drive forward our business globally and support in building a high-performance team. We are looking for a highly motivated and driven sales manager, with experience in software solutions sales.

What does the role involve?   

You will join the team as a senior member of our sales team. You will be involved in all aspects of our sales process from lead generation through closing the deal and management of contracts. You will identify target markets using segmentation, targeting, and positioning models. You will be engaging with CXO’s, business heads, key decision makers, and senior executives within large enterprises during the course of sales and pre-sales activities.

Responsibilities:  

• Identify new business opportunities - including new markets, growth areas, trends, customers, and partners for the business 
• Seek out the appropriate contacts & identify prospective customers 
• Generate leads and engage prospective customers through cold calls, social media outreach, emails, Inmails, tweets, etc.
• Meet with customers/clients face to face or through virtual meetings for new sales, business continuity ad expansion, and manage the account 
• Readiness for field visits as per business requirements 
• Prepare collaterals for clients' engagements including presentations, documentation.
• Participate in conferences, seminars, and events to identify prospective customers and establish business relationships for Gravitas AI 
• Understand customers needs and be able to respond effectively with a plan of how to demonstrate value to our clients and prospective clients 
• Closing successful sales and achieving monthly, quarterly, and yearly sales targets and managing and growing the accounts  
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and enhance business 
• Have a good understanding of the businesses' products or services and be able to advise others about them 
• Envision, propose, and execute promotional and sales strategies and activities with relevant stakeholders 
• Create a target-based sales pipeline and enhance it incrementally 
• Seek ways of improving the way the business operates 
• Keep abreast of trends and changes in the business world from a sales and conversational AI business perspective 
• Respond to RFIs, RFQs, and tenders 
• Maintain sales reports, forecasts, and reports at regular intervals 
• Perform effective customer success management to ensure client satisfaction and enhance account penetration through upselling, cross-selling, customer relationship management, customer experience, and brand engagement 
• Build relationships with sales and marketing organisations to enhance the channel partner footprint of Gravitas AI for sales enablement
• Ensure maximum value generation for Gravitas AI through effective utilization of negotiation skills 
• Work on and support CXO's in the expansion of the sales team and the top & bottom line 

What to expect  

• You may have the responsibility of managing a team and their output. 
• You may have to frequently travel within the day for face-to-face meetings with customers and other business partners. Depending on requirements overnight or overseas travel may also be required. 
• You'll be expected to dress in an office formal, especially for client meetings 

Skills Required  

Essential:  

• 3+ years of experience in software sales to medium and large enterprises 
• 3+ years of experience in managing end-to-end sales process
• 2+ years of experience as a BDM 
• Demonstrable interest in tech and software sales 
• Strong track record of achieving targets in delivering sales  
• Outstanding communication and collaboration skills and leading by example  
• Expert-level skill in Microsoft PowerPoint and Excel 
• Targets & Goal-Oriented Approach 
• Strong customer research and profiling ability 
• Flexible and proactive approach and readiness to adopt new tools for sales purposes 
• Working knowledge of inbound marketing, sales, and customer service & CRM tools such as hubspot, zoho, etc. 
• Expert in negotiations and persuasion 
• Ability to set goals, plans and manage the sales pipeline 
• Research and strategic analysis mindset 
• Demonstrable experience of analysing competitors and customers 

Desired:

• Experience of working in a Start-up/Tech Sales environment
• Experience of working or medium to basic level of understanding of conversational AI technology  
• Familiarity with Google Suite  
• Understanding of Artificial Intelligence  

Being a start-up business, employees’ work is not limited to their remit; We are looking for an enthusiastic colleague who is ready to fulfill miscellaneous tasks is target-focused, and goes above and beyond the day-to-day. You should be motivated to explore and implement new ideas and strategies to further the company's aims. 

Education: MBA in Sales & Marketing (preferred)