Guest Relations Executive

• Community team is the face of a Suites and hence ensuring that the
  front desk is always manned by a experience team member.
  
• Conducting
  Suites Tours for all potential new clients
  
• Attending
  to our clients needs at all times and solve member issues
  
• Building a community environment that’s conducive to collaboration
  
• Continuously measuring member satisfaction and strive to improve
  member satisfaction levels
  
• Working with local businesses in the vicinity to plan engagement
  events
  

OPERATIONS

• Working with the Operations teams to ensure operational efficiency and
  cleanliness of spaces, buildings, IT infrastructure, back-of-house areas,
  etc.
  
• Liaise with our Facilities & IT Support teams to resolve member
  issues such as Printers, Telephones, etc.
  
• Liaising with our Communications, Marketing & Technology teams to
  ensure that digital/email/print communications are conceptualized and go-live
  prior to events as per policy.
  
• Inspecting our amenities & services daily. When amenities or
  services need maintenance, raise tickets through our ticketing platform.
  
• Sending requirements for procurement to respective teams in a timely
  manner.
  

SALES & MARKETING

• Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
  
• Promoting
  members offerings
  
• Focusing on driving auxiliary revenue streams including meeting rooms,
  event spaces, etc.
  
• Working with Marketing team to ensure required visibility for your Suites
  location
  
• Operating within the framework set by TS Suites and be a flag bearer
  of Table Space values and ethos.