Guest Service Associate

Key Responsibilities

• Greet and assist patients with check-in and check-out procedures.
• Manage appointment scheduling and coordinate with doctors and medical staff.
• Answer phone calls, provide information, and handle patient inquiries with professional phone etiquette.
• Maintain and update patient records and clinic databases.
• Understanding of billing, payments, and insurance documentation as needed.
• Ensure the reception area is clean, organized, and patient-friendly.
• Handle general admin office tasks, including filing and correspondence etc
• Follow medical terminology and protocols for patient confidentiality and compliance.

• Minimum 5- 8years of experience as a receptionist in a clinical setting or roles at esteemed establishments such as ITC Hotels, Taj Hotels, or other leading luxury hotel chains is preferred.
• Strong communication and interpersonal skills to interact with patients and staff.
• Proficiency in appointment scheduling software and basic computer skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Knowledge of medical terminology and healthcare procedures is a plus.
• A warm, professional, and patient-friendly attitude.