GUEST SERVICE ASSOCIATE F&B SERVICE

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

 

We are seeking a dedicated and customer-oriented Guest Service Associate for our Food & Beverage (F&B) Service team in Mumbai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.

• Greet and seat guests, providing menus and explaining daily specials
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks in a timely and professional manner
• Respond promptly to guest inquiries, requests, and concerns
• Maintain cleanliness and organization of dining areas
• Process payments and handle cash and credit transactions
• Collaborate with kitchen staff to ensure order accuracy and timely delivery
• Set up and break down dining areas before and after service
• Adhere to all food safety and sanitation guidelines
• Assist in training new team members as needed
• Participate in regular team meetings to discuss service improvements
• Stay informed about menu changes, promotions, and special events

• Excellent customer service skills with a focus on creating positive guest experiences
• Strong communication and interpersonal abilities
• Proven ability to work efficiently in a fast-paced environment
• Detail-oriented with a keen eye for cleanliness and presentation
• Basic math skills for handling financial transactions
• Physical stamina to stand and walk for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Team player with a collaborative attitude
• Knowledge of food and beverage service techniques
• Familiarity with restaurant operations and procedures
• Problem-solving skills to address guest concerns effectively
• Previous experience in food and beverage service preferred
• Understanding of menu items and ability to make recommendations
• Basic knowledge of wine and spirits (a plus)
• Proficiency in using point-of-sale (POS) systems
• Ability to multitask and prioritize in a dynamic environment
• Commitment to maintaining high standards of food safety and hygiene