Guest Service Associate -F&B Service

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We are seeking an enthusiastic and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our Food & Beverage department, you will play a crucial role in creating exceptional dining experiences for our guests while ensuring the highest standards of service.

• Greet and seat guests in a friendly and professional manner


• Take food and beverage orders accurately and efficiently


• Serve meals and drinks while adhering to proper etiquette and safety standards


• Anticipate guest needs and respond promptly to requests


• Collaborate with kitchen staff to ensure timely and accurate food delivery


• Maintain cleanliness and organization of dining areas


• Process payments and handle cash transactions accurately


• Assist in setting up and breaking down dining areas for various events


• Support team members during peak hours to ensure smooth service


• Participate in regular team meetings and training sessions to enhance service quality


• Address guest concerns and work towards resolving issues in a timely manner

• High school diploma or equivalent


• Previous experience in food and beverage service preferred


• Passionate about delivering exceptional customer service


• Strong interpersonal and communication skills


• Ability to work effectively in a fast-paced, team-oriented environment


• Excellent problem-solving abilities and attention to detail


• Basic computer skills for operating point-of-sale systems


• Knowledge of food safety and sanitation practices


• Flexibility to work various shifts, including weekends and holidays


• Physical stamina to stand for extended periods and carry trays/plates


• Positive attitude and willingness to learn and grow in the role


• Fluency in English; knowledge of additional languages is a plus