Guest Service Associate -Front Office

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We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Nashik, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for all guests
• Handle guest inquiries, requests, and complaints promptly and professionally, always striving to exceed expectations
• Maintain accurate guest records and room status information using our hotel management software
• Collaborate closely with other departments, such as Housekeeping and Maintenance, to address guest needs and resolve issues
• Process payments and manage cash transactions accurately
• Assist with reservations, including booking rooms and answering questions about hotel amenities and services
• Maintain the cleanliness and organization of the front desk area
• Stay informed about local attractions, events, and services to provide knowledgeable recommendations to guests
• Ensure compliance with hotel policies, procedures, and safety regulations
• Participate in team meetings and training sessions to continuously improve service quality

• Hotel Management degree or equivalent qualification in hospitality
• Previous experience in customer service, preferably in a hotel or resort setting
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
• Strong problem-solving abilities and a proactive approach to addressing guest concerns
• Meticulous attention to detail and exceptional organizational skills
• Ability to multitask efficiently in a fast-paced environment
• Proficiency in hotel management software and basic computer skills
• Fluency in English; knowledge of additional languages is a plus
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Team-oriented mindset with a willingness to collaborate across departments
• Professional appearance and a positive, enthusiastic attitude
• Ability to stand for extended periods and assist with luggage when necessary

Prior experience working with Opera or a related system.

Fluency in English

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.