Guest Service Associate Front Office

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We are seeking a dedicated and customer-focused Guest Service Associate for our Front Office in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.

• Warmly greet and welcome guests upon arrival, providing a friendly and professional first impression
• Efficiently manage the check-in and check-out processes, ensuring accuracy and timeliness
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain up-to-date knowledge of hotel services, local attractions, and events to provide informed assistance to guests
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues
• Process reservations, room assignments, and billing accurately
• Maintain the front desk area in a clean, organized, and presentable manner
• Assist with administrative tasks, including report generation and record-keeping
• Support the front office team in various operational duties as needed
• Ensure compliance with hotel policies, procedures, and safety standards

• Diploma in Tourism or Hospitality Management
• Minimum of 1 year of experience in a similar front office or customer service role, preferably in the hospitality industry
• Excellent verbal and written communication skills in English
• Proficiency in MS Office applications (Excel, Word, and PowerPoint)
• Strong interpersonal and problem-solving skills
• Ability to work efficiently in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Flexibility to work in shifts, including weekends and holidays
• Customer-focused mindset with a commitment to providing exceptional service
• Ability to remain calm and professional under pressure
• Proficiency in Telugu or other local languages is a plus
• Additional language skills are advantageous

• Minimum Primary school education
• Additional certification(s) from a reputable Culinary school will be an advantage
• Minimum 3 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage