Guest Service Associate - Housekeeping

Job Description

• JOB PURPOSE

• To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.
• Handling request of the external and internal customer in a professional manner.
• To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the LRA standards.
• To make zero defect rooms.
• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
• Responsible for maintaining designated area clean and defect free as per LRA standards.
• Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.
• KEY OPERATIONAL RESPONSIBILITIES

Financial-

• Optimize the use of chemicals, equipments and supplies to save cost.
• Maintains the par stock required at the pantry.
• Helping supervisor to make store requisition.

Operational-

• Clean rooms as per the company standards and LRA standards ensuring a defect free room.
• Equipping all rooms with linen and amenities.
• Should be helpful and courteous to guests at all times.
• Should handover important messages and guest requests to the supervisors.
• Report any missing or broken property to the supervisor.
• Reports all lost and found items. 
• maintains hygiene standards by building awareness of cleaning facts and chemicals used.
• Maintains high levels of personal hygiene.
• Follows periodical cleaning schedules.
• Knowledge of the proper utilization of the housekeeping attendant’s trolley.
• Ensure that the trolley is kept clean tidy and well equipped in the proper position.
• Be familiar with the deep room cleaning procedure
• Stand in coordination for single point entry
• Aware of the guest complaint handling procedure
• Ensures that the floor pantry, corridors, fire exits are maintenance free
• Ensures the upkeep of all the equipment
• Follows up on any assignments handed over by the supervisor
• Performs any other duty assigned by the supervisor
• Abide by companies policy and decision
• To fill the Associates Daily Assignment Sheet with all the required information after completion of a guest room
• Abides by the key handling procedures
• Abides by the Lost and Found procedures
• Follows all safety and security measures
• Safeguard and protect Hotel Property
• To help floor supervisor in carrying out Inventory of Linen and guest amenities
• To carry out start and end of the shift duties:

• Keeping the guest corridor area clean.
• Keeping the service landing, walls, elevators and surrounding area clean.
• Keeping the pantry clean and neat.
• Replenish the trolley before and after completing the shift.
• To clean the vacuum, minibar glasses, cups and other equipment used.
• To report any maintenance issues in the guestroom and at the Public areas.

Business plan /Analysis

• Helping the supervisor in analyzing all guest complaints and feedbacks.
• Should be aware of occupancy status as per business plan.
• Should be aware of departmental financials.

General Duty

• Maintain good working relations with fellow colleagues and respect supervisors and management.
• Provide other duties and services as assigned by the Housekeeping manager.
• Shows quick response in handling of emergency situations.
• To have complete knowledge of facilities available in-house.
• Must be thorough on fire and safety procedures.
• Adheres to hygiene standards.
• Follows environmental issues.
• Ensures that personal grooming is adhered as per standards.
• Bedroom and bathroom cleaning procedure.
• Basic cleaning techniques to use:
  • How to vacuum?
  • Recognizing various types of soil on various surfaces and chemical application.
  • Carpet, drapery and upholstery care.
  • Floor care.
  • Marble restoration