Guest Service Associate-F&B Service

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.