Guidewire Claims SME (Offshore Delivery Lead)

1. Build a Scalable & Future‑Ready Claims Operating Model Collaborate with cross‑functional stakeholders to translate business needs into ClaimCenter features and workflows. Support process simplification, digitization, and automation across key claims processes. Support integration with CRM, portals, data platforms, and digital channels. Ensure solutions are cloud-ready, API-driven, and designed for long-term scalability and resilience. Enable integration with external data partners (loss data, FNOL feeds, telematics, weather, fraud analytics, etc.). Ensure seamless user experiences and data flow across the ecosystem. Lead end‑to‑end offshore delivery for ClaimCenter configuration, integration, enhancements, and support. Oversee solution design, backlog execution, sprint planning, and quality assurance. Ensure alignment with global architecture standards and Guidewire best practices. Provide technical leadership and mentoring for Guidewire Claims teams. Work with data and AI teams to embed AI-driven decision support, triage, and automation. Implement human‑in‑the‑loop workflows that enable adjusters to work smarter, not harder. Ensure responsible AI practices, transparency, and governance in claims decisioning. Required 10-12 years of IT experience with strong Guidewire ClaimCenter expertise (configuration, integrations, rule authoring, architecture awareness). Experience delivering Guidewire Claims implementations or large-scale enhancements. Strong understanding of property & casualty insurance claims processes. Proven experience managing offshore technology delivery teams. Strong skills in agile delivery, backlog management, and sprint execution. Experience with modern digital architecture (APIs, microservices, cloud, event-driven patterns). Exposure to CRM systems, digital portals, and enterprise data platforms. Experience with AI/ML use cases in claims, workflow automation, and digital claims tools. Familiarity with insurtech integrations and external data sources for claims. Strong leadership and team management Deep functional + technical expertise in Guidewire Claims Ability to manage complex stakeholder groups Excellent problem solving and solution‑oriented mindset Strong communication, coordination, and delivery governance Ability to drive transformation in fast‑paced, evolving environments