Halo Analyst

The Halo Analyst / Platform Champion is a strategic
enablement role responsible for championing, evolving,
and maximising the value of Halo PSA across the organisation. The
role leads the Halo roadmap and drives automation and AI adoption while working
closely with external Halo specialists and internal virtual teams. Although
external partners provide technical delivery support, this
role retains accountability for direction, prioritisation, and
value realisation from the Halo platform, with a strong focus on
efficiency and scalability.

Requirements

• Halo
  Platform Champion: Act as the internal champion for Halo PSA, ensuring it
  supports service and operational objectives.
  
• Roadmap
  Leadership (with External Support): Define and prioritise the
  Halo roadmap, working with external partners to deliver new features and
  enhancements.
  
• Automation
  & AI Enablement: Lead initiatives to introduce AI and automation
  within Halo, including full triage automation and intelligent ticket
  routing.
  
• Efficiency
  & Scale: Drive measurable efficiency improvements by reducing manual
  ticket handling and dependency on first-line engineers.
  
• Cross-Team
  Enablement: Work alongside Service Desk, Operations, and Service
  Management to embed Halo improvements into day-to-day workflows.
  
• Platform
  Health & Continuous Improvement: Ensure
  Halo remains optimised, well-governed, and continuously improved
  through regular review and maintenance.
  

Skills & Experience

• Strong
  experience with Halo PSA or comparable ITSM platforms (4 years min)
  
• Proven
  experience delivering automation and workflow optimisation
  
• Strong
  understanding of AI-driven service management capabilities
  
• Ability
  to lead platform direction without being the sole technical implementer
  
• Excellent
  stakeholder management and communication skills
  
  Success Measures
• Halo
  delivers measurable efficiency and cost reduction
  
• First-line
  manual triage is significantly reduced through automation
  
• AI
  features are embedded into service operations, not treated as bolt-ons
  
• The
  Halo roadmap is clearly defined, prioritised, and consistently
  delivered with external support 
  

Benefits

·       Annual Bonus

·       Provident Fund

·       Employee's State Insurance Corporation

·       Medical Insurance

·       Night Allowances

·       Pick and Drop facilities at Jammu Office (Only for Female Staff)

·       Team Lunches

·       Maternity/Paternity leaves

·       Retirement Benefits

·       Paid Time Off

·       Flexible work schedules and workplace perks like on-site snacks

·       Flexible working

·       Salary reviews are subject to annual performance/annual appraisal reviews