Hardware / Networking Service Engineer

Executive
– Customer Care

1.
PURPOSE: Delivering excellent
customer service & support.

2.
KEY RESPONSIBILITIES:

 •
Trouble shooting &
Networking on field in customer’s place.

 •
Attending to customer’s
complaints & solving the technical issues.

3.
DESIRED PROFILE:

Education:

•
Graduate with
certification in Hardware & Networking from institutes like (Jetking, IIHT, Rooman etc.)

Relevant
Experience:

•
1-3 years of experience in working with complex trouble – shooting
and handling technical issues.

• Should
have hands on experience in field job, like: configuring,
troubleshooting the issues related to hardware and networking at the clients location / customers place.

Knowledge
& Skills and Other attitudinal requirements:

•
Self – Driven and
goal oriented.

•
Should be able to
handle customer queries and should aim at Customer Delight.

•
Good language fluency,
excellent verbal & written communication skills.

•
Should be technically
sound.