HCP Engagement- Engagement Operations - Manager

Industry/Sector

Specialism

Management Level

Job Description & Summary

• The Opportunity
  
  Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
  
  As a Manager in HCP Engagement - Engagement Operations, you will play a pivotal role in optimizing operational efficiency and effectiveness within our operations consulting practice. You will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. Your expertise will be instrumental in providing guidance on implementing technology solutions, process automation, and operational excellence frameworks.
  
  As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
  
  In this role at PwC Acceleration Center India, you will be at the forefront of driving business performance and operational excellence, making a tangible impact on client success.
• Responsibilities

- Managing team member assignments, operational metrics, and service level agreements while providing guidance and oversight
- Confirming compliance with regulatory and company standards while driving operational excellence
- Supporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments and Transparency Reporting

--Oversee the execution of HCP onboarding, vendor setup, contracting, FMV/tiering, and payment

processing

-Confirm operational processes are documented, standardized, and continuously improved

-Coordinate with cross-functional teams to support HCP engagement
- Leading operational consulting engagements to optimize client efficiency and effectiveness
- Analyzing client needs and developing strategic operational solutions to enhance productivity and business performance
- Guiding teams in implementing technology solutions and process automation to drive operational excellence
- Coaching team members to leverage their strengths and manage performance in alignment with client expectations
- Identifying opportunities for business process improvement and cost efficiency
- Developing and executing project plans, including budgeting and timeline management
- Utilizing Lean Process Improvement and Six Sigma methodologies to streamline operations
- Engaging in strategic questioning and operational analysis to identify areas for improvement
- Building relationships with clients to provide ongoing operational support and analysis
- Embracing emerging technologies to enhance service operations and solution development

What You Must Have

- At least 5 years of experience in HCP engagement operations, compliance, or pharmaceutical industry support Prior experience managing a team or leading operational processes Understanding of HCP compliance requirements (FMV, Sunshine Act, etc.) "
- At least a Bachelor's degree
- At least 9-12 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
- Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
- Data-driven mindset with comfort presenting metrics and insights to leadership 

-Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

-Excellent organizational, communication, and stakeholder management skills

-Proficiency in HCP engagement systems and reporting tools
- Embracing technology and innovation to enhance delivery
- Developing skills outside your comfort zone
- Effectively mentoring others
- Utilizing automation solutions for operational excellence
- Implementing Six Sigma methodologies for process improvement
- Excelling in strategic questioning and operational analysis
- Demonstrating creativity in business process improvement

Travel Requirements

Job Posting End Date