Head Collections - Consumer Lending

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities:
 Monitor and Control delinquency and minimize credit losses for unsecured lending products.
 Drive Higher resolution rates across buckets.
 Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.
 Work with Risk heads to decipher risks associated with new or enhanced products and enhance the team’s ability to identify measure and monitor market risk.
 Review, maintain control and minimize the cost incurred towards collections of dues.
 Daily monitoring and regular reviews of delinquent portfolio to make location level strategy effectively give directions and to have smooth operations at all locations Pan India.
 Develop in an in-depth understanding of our partners' business goals to identify win-win opportunities for our partnerships
 To be the thought leader for the collections function, championing the cause of continuous improvements in the Function’s performance.
 Strong Analytical & Problem-solving ability – The ability to systematically think through a problem.
 Implement new strategies to reduce flows, initiate effective tools to enhance collection and collections tracking mechanisms.
 Ability to manage multiple stakeholders from internal and external by exhibiting strong business acumen.
 Highly result oriented, ready to take challenges and able to work under pressure.
 Ability to deliver training on Improvement methodologies, New strategies and Technologies.
 Leading the efforts towards tracking operational cost, optimizing existing resources and achieving higher results with the minimal efforts, and continuously look out for deploying advance technologies at the regular intervals. Taking control of the processes at Business level and creating efficiencies by restructuring process / policy along with automating by working with
the collaboration of product team.

Attributes we are looking for
 10+ years of collections experience, with expertise in process excellence as well for Existing and New Business.
 Experience in New age NBFCs or Banks or Fintech is mandatory.
 MBA / Graduate from top tier institutes
 Experience of managing a large team across india is mandatory.
 Ability to work with senior leadership and management teams across business units.
 Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.
 Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.
 Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
 Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)