Head of Claims Operations

About Us:

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Job Summary:

At Maersk, we have big plans for logistics and services. As we expand our services, bring in worldclass expertise and enter new areas of trade, we can achieve great things together, all the while staying true to our values of integrity, humility and dedication. There’s never been a better time to join us. If you want to feel truly included in a team that shares in success, there’s a world of opportunity waiting.

We currently have a new opening in Mumbai for Head of Claims Operations reporting to Global Head of Claims in Copenhagen.

We offer:
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities:
Head of Claims Operations is responsible for leading Maersk’s Claims Hub in Mumbai. Working in close collaboration with the Regional Heads of Claims and Global Head of Claims, you will monitor claims from direct and professional claimants and lead on process improvement, optimization and simplification. Your role is at the heart of our Claims organization and key to how we cope with the Company’s growth ambitions.

Your main responsibilities will include:

• Taking ownership for Claims SOPs, driving their implementation and continuous improvement.

• Overall responsibility for ensuring the Global Claims team deliver on set KPIs (e.g. TaT)

• Providing leadership to the Mumbai-based claims team, inspiring teams to implement a growth mindset and a culture of accountability.

• Performance manages your teams, identifying knowledge gaps and designing appropriate training.

• Working in close collaboration with the rest of the Claims Leadership team to drive process changes and improvements, including during the onboarding of new business acquisitions.

• Provide accurate data reporting to a variety of internal stakeholders, including Legal and Finance.

• Provide guidance to your teams on high value and complex claims.

• Engage Global Head of Claims and relevant management in respect of cases they need to be aware of due to exposure.

We’re looking for:
Essential

• At least 15 years of claims / legal experience in the maritime or logistics industry.

• Experience of managing large teams.

• Qualified lawyer or experienced claims professional with equivalent expertise e.g. gained from a P&I Club, commercial insurer (marine or logistics) or in-house.

• A strong team player with excellent English communication skills (written and verbal).

• Ability to work well in a matrix set up, ability to influence without authority.

• Commercial and solutions orientated mind-set.

Preferred

• Experience working and collaborating with global teams.

• Experience driving organizational or process transformation/LEAN.

• Exposure to digital tools and data-driven claims optimization, championing the use of new technologies/tools.

Key Competencies

• Leadership & People Development

• Strategic and Critical Thinking

• Clear and Influential Communication

• Stakeholder and Conflict Management

• Analytical Decision-Making

• Innovation & Continuous Improvement Orientation

• Resilience and Adaptability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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