Head of Client Servicing

Blufig · B2B Marketing Agency

Head of Client Servicing
Bengaluru
₹15–18 LPA
6–10 years

1. Role overview
Blufig is a full-service B2B marketing agency that helps B2B technology brands achieve their digital marketing objectives. The company has worked with 130+ brands and delivers integrated solutions across digital marketing, content, design, and MarTech.
The company is looking for a Head of Client Servicing who can lead the Account Management (AM) function or business unit, manage strategic client relationships, oversee delivery, and drive account growth.
Critical hiring requirement: The candidate must come from a B2B marketing agency and have demonstrable experience leading the Account Management function or a business unit. Individual account managers without leadership experience should not be prioritized.
2. Key hiring criteria
Parameter Requirement
Location Bengaluru
Budget ₹15–18 LPA
Experience 6–10 years
Industry B2B digital marketing agency
Leadership Led the AM function or a business unit
Client segment Preferably B2B technology/SaaS
Core expertise Client servicing, account management, digital marketing delivery
Marketing knowledge SEO, performance marketing, Google Ads, LinkedIn Ads
Additional skills Client retention, account growth, cross-functional team management
3. Key responsibilities
- Lead client servicing and manage strategic B2B client relationships.
- Coordinate delivery across SEO, performance marketing, social media, content, design, and web development.
- Own project timelines, deliverables, quality assurance, and client satisfaction.
- Review campaign performance, ROI, and digital marketing effectiveness.
- Lead internal teams, project reviews, briefings, and client status meetings.
- Identify upselling, cross-selling, and account expansion opportunities.
- Develop processes to improve delivery quality, team efficiency, and client retention.
4. Ideal candidate profile
Prioritize candidates who meet most or all of these criteria:
- Currently or recently working in a B2B digital marketing agency.
- Has led Account Managers, Client Servicing Managers, or an account management business unit.
- Manages multiple B2B accounts and complex digital marketing deliverables.
- Has experience with B2B technology, SaaS, IT services, or enterprise clients.
- Understands SEO, paid media, analytics, and integrated marketing campaigns.
- Has demonstrated client retention, revenue growth, and team leadership.
Reject or deprioritize:
- B2C-only agency professionals.
- Candidates from in-house marketing teams without agency experience.
- Individual contributors who have never led an AM team or business unit.
- Candidates whose experience is limited to project coordination without client ownership.
- Candidates exceeding the ₹18 LPA budget unless the client approves an exception.