Head Of Collections - Housing Finance

About the Company The client is a Non-Banking Finance Company (NBFC) registered with Reserve Bank of India (RBI) as ND-SI (Non-Deposit taking systemically important) and is listed on both the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE). Lending Business The company lends primarily to three sectors: Real Estate Lending: The client provides short to medium term loans to real estate developers at different stages of project implementation including the project approval stage funding or as a last mile funding SME and Retail Lending: The client provides financial solutions for micro, small and medium entity/s by providing short to medium term loans for acquiring capital assets like machinery /equipment, Loan against property (LAP), Loan against Property Rentals, etc. Affordable Housing Finance: The company has has an aggressive Affordable Housing finance business and is progressively venturing into tier 2/3/4 towns. Gold Loan: The Company has more than 100 branches serving Gold Loans throughout the country. About the opportunity: The company has a book size of above Rs 15,000 Cr and it has aggressive plans to increase the book size to around Rs 25,000 Cr over next 3 years. To meet this objective, the company is aggressively expanding it product portfolio as well as quickly scaling up its branch network and workforce. Job Description – Collections Head Location : Mumbai Purpose of Job (in brief i.E. in 2/3 Lines) Drive Collections of the entire portfolio of Housing Loan and SME Lending business Agency Management & Performance Management Review portfolio of existing collection agencies, recommend empanelment of new collection agencies as per request from regional offices, and propose any changes if required. Review existing allocation logic to collection agencies and propose any changes for improvement if required. Implementing the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved Act as a constant source of feedback to product and policy teams to aid in amending policies/products time to time to suit the market risk. Perrformance Management Monitor month-wise collection cost, analyze gap between business plan and actual cost, and propose action plan for improvement including change of collection agencies, allocation logic, new payout scheme and etc.. Monitor monthly performance of Recovery Department, particularly performance of surrender/repossession at NPA stage, auction, days in stock, repo loss per unit sold and write-off bad debt collection. Governance & Compliance Implement processes as per policy. Educate and train the team members on the policy requirement Ensure and check that collection policies and standards are being implemented at the ground level Ensure that region / area is always Audit Ready and Complaint with internal and external policies and regulations in the area of management.