Head of Customer Experience and Inside Sales | Series A Health-Tech D2C Brand

icon building Company : Michael Page
icon briefcase Job Type : Full Time
icon geo-alt Mumbai Suburban, Maharashtra

Number of Applicants

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000+

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Job Description - Head of Customer Experience and Inside Sales | Series A Health-Tech D2C Brand

  • Build the best in class customer experience for a leading D2C health-tech brand
  • Lead CX, Inside Sales and retention function managing a 100+ member growing team

    • About Our Client

    Our client is a series A funded omnichannel D2C brand and a market leader in their health-tech space

    Job Description

  • Design consumer journey, CRM systems & service design
  • Generate 5 lakh leads and 5 lakh customer service calls over the next three years
  • Achieve repeats & retention rate of 70%
  • Conduct training needs analysis (TNI) and deliver sales & service training program

    • The Successful Applicant

  • 10-14 years total work experience running CX + Inside Sales
  • Proven track record building world class customer experience for B2C/D2C brands
  • Ideal industry exposure will be in leading omnichannel brands across D2C/retail/financial services/consumer tech/hospitality which are known for exceptional CX
  • Understands building customer journey designs, driving inside sales, retention, multi-channel communication, building escalation matrices, implementing CRM tools etc
    • Original job Head of Customer Experience and Inside Sales | Series A Health-Tech D2C Brand posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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