Head of Distribution Operations

Job Title: Head of Distribution Operations
                     
                     
                     
                     
                     
        

Reports to: COO (direct); CGO (dotted line)
                     
                     
                     
                     
                     
   

Location: Hyderabad

Level: Senior leadership — responsible for
translating commercial targets into operational plans, cost discipline,
governance, and analytics across all distribution channels.

Key responsibilities

• Distribution planning: Own annual and
  quarterly distribution plans (business volumes, revenue, channel mix, cost
  budgets) and convert strategy into operational roadmaps.
  
• Plan vs delivery
  monitoring: Track
  performance vs plan; produce weekly/monthly variance analysis and
  corrective actions.
  
• Enablement: Design enablers
  (processes, SLAs, incentives, training, tools) to improve channel
  productivity and conversion.
  
• Cost management: Build and manage
  distribution cost budgets; identify optimization levers and ensure spend
  discipline.
  
• Governance: Establish
  distribution governance, approval workflows, controls and compliance
  checks.
  
• Team building: Recruit, structure
  and lead a Distribution Ops team (planning, MIS, analytics, channel ops).
  
• Cross‑functional
  liaison: Coordinate
  with Product, Underwriting, Claims, Finance, IT and Sales to align
  launches, commissions, MIS and operational dependencies.
  
• MIS & analytics: Deliver dashboards
  and analytics for channel performance, unit economics, acquisition cost,
  persistency and ROI.
  
• Continuous improvement: Drive automation,
  tool integrations and process standardization to scale operations.
  
• Reporting: Present
  distribution performance, forecasts and strategic recommendations to the
  executive team.
  

Success metrics (KPIs)

• Achievement vs
  distribution revenue/volume targets.
  
• Distribution cost ratio (cost per
  acquisition; cost as % of premium).
  
• Channel productivity (policies per FTE,
  conversion rates).
  
• MIS timeliness &
  data quality.
  
• Persistency and
  retention for
  distributed business.
  
• Governance scorecard (SLA adherence,
  compliance incidents).
  

Requirements

Experience & qualifications

• 10+ years in distribution,
  operations or commercial planning (insurance/insurtech/financial
  services); 5+ years in leadership preferred.
  
• Deep knowledge of
  insurance distribution channels (brokers, bancassurance, agency, digital,
  government/tenders).
  
• Education: Bachelor’s degree;
  MBA or advanced degree preferred.
  
• Strong Excel modelling;
  experience with BI tools (Power BI/Tableau); familiarity with
  CRM/distribution platforms; SQL/Python is an advantage.