Head of Hospitality

Seeking a visionary, strategic, and hands-on leader to build and lead GAP Group’s new hospitality vertical from the ground up. This role demands a high-performance professional with expertise in hospitality operations, branding, guest experience, and full-scale project execution across hotels, food courts, and lifestyle memberships. Must possess ownership, sharp execution capability, and long-term brand-building vision.

Location: Ahmedabad, Gujarat

Travel: As required for on-site supervision, vendor meetings, and operational oversight

Work Mode: Full-time, on-site

Skills and Attributes:

• High ownership, proactive, and strategic thinking

• Strong leadership and team-building ability

• Keen understanding of guest experience and brand positioning

• Operationally sound with experience managing P&L, staffing, and vendor coordination

• Detail-oriented with a passion for service excellence

• Comfortable navigating compliance, licensing, and hospitality regulations

• Innovative mindset for membership programs and loyalty strategy

Technical Proficiency:

• Hospitality tech platforms (e.g., CRM, reservation tools, POS systems)

• Google Suite, Microsoft Office

• Familiarity with digital guest feedback, loyalty, and analytics platforms

Day-to-Day Responsibilities:

• Lead the development, launch, and ongoing management of the hospitality vertical including hotels, food courts, and private membership clubs

• Define and execute the GAP Hospitality brand strategy, guest journey, and operational SOPs

• Oversee end-to-end operations, budgeting, staffing, and customer experience initiatives

• Drive partnerships with high-value vendors, brands, and local ecosystems

• Build a tech-enabled hospitality environment focused on efficiency and delight

• Ensure compliance with government regulations, licenses, and operational readiness

• Collaborate with internal teams and leasing partners to align hospitality goals with the broader real estate vision

Requirements

Benefits