Head of Inside Sales (Pre-Sales)

Job Title: Head of Inside Sales (Pre-Sales)

Location: Goregaon, Mumbai
Reporting To: Growth Head

Company Deck-  https://docs.google.com/presentation/d/1eUMdkzos-8IwTumbOzWSYv-KFzG6_vfAlAkS4D3256w/edit?slide=id.g32441fe808d_1_131#slide=id.g32441fe808d_1_131

About Truva

Truva is a fast-growing PropTech startup founded in 2023, on a mission to make home buying and selling radically simpler, transparent, and delightful.

What Makes Truva Unique

• Handpicked Homes: Renovated, legally cleared, and quality-audited properties


• Transparent Pricing: Powered by proprietary TruIQ engine for fair valuation


• Rich Buyer Insights: Natural light scores, noise ratings, 3D tours, and high-quality visuals


• End-to-End Support: From discovery to financing, legal, and paperwork


• Speed: Avg. home sale in ~19 days vs ~9 months in the traditional market

Founders

Founded by industry leaders:

• Puneet Arora (ex-COO, ION Energy)


• Monil Singhal (ex-Meraki Labs, Stanford MBA)


• Ankit Gupta (ex-CTPO, Cult.fit | ex-Google)

Funding & Growth

Truva has raised $9M in Series A funding, backed by leading investors including Stellaris Venture Partners, Orios Venture Partners, Stride Ventures, and PeerCheq.

The round also saw participation from notable angel investors such as Mukesh Bansal, Ankit Nagori, Lalit Keshre, Ramakant Sharma, and Natasha Malpani, reflecting strong market validation and growth potential.

Role Overview

We are looking for a highly driven Head of Inside Sales to lead and scale our pre-sales function. This role will own the complete lead-to-site-visit journey, ensuring every customer receives a fast, seamless, and high-quality experience before being handed over to the field sales team.

The ideal candidate should have strong experience in inside sales, pre-sales operations, CRM management, team leadership, customer engagement, and conversion optimization. You will work closely with the Growth, Sales, and Product teams to improve lead quality, customer journeys, and conversion metrics.

Key Responsibilities

• Own the complete pre-sales funnel from lead generation to sales handoff.


• Lead, mentor, and manage both in-house and outsourced inside sales teams.


• Drive lead qualification, customer engagement, follow-ups, and site visit bookings.


• Build and optimize customer journeys across phone, WhatsApp, email, SMS, AI calling, and chatbot channels.


• Manage CRM systems to ensure accurate lead allocation, follow-ups, reporting, and customer tracking.


• Collaborate with Growth, Marketing, Sales, and Product teams to improve lead quality and conversion rates.


• Monitor key performance metrics such as lead response time, qualification rate, site visit conversion, and team productivity.


• Analyze sales funnel performance and identify opportunities to improve customer experience and operational efficiency.


• Develop SOPs, sales processes, and best practices to scale the inside sales function.


• Train, coach, and continuously improve team performance through regular feedback and performance reviews.

Desired Skills & Qualifications

• Experience in Inside Sales, Pre-Sales, Sales Operations, Customer Success, or Growth Operations.


• Proven experience managing high-performing inside sales or customer engagement teams.


• Strong understanding of lead management, sales funnels, and conversion optimization.


• Hands-on experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, LeadSquared, or Freshsales.


• Experience working with sales automation tools, AI calling platforms, chatbots, or customer engagement technologies is preferred.


• Strong analytical skills with experience tracking KPIs, dashboards, MIS, and sales performance metrics.


• Excellent communication, stakeholder management, and leadership skills.


• Experience in PropTech, Real Estate, Consumer Internet, Marketplace, FinTech, EdTech, or other B2C businesses is highly preferred.