Head of Operations

• Own blended Customer OTIF (On-Time In-Full) across the ex-Bhiwadi and ex-Dubai nodes — target ≥95%, with the baseline measured in your first month.
  


• Own outbound export dispatch end-to-end: Bill of Lading (BL), Certificate of Origin (COO), Letter of Credit / Telegraphic Transfer (LC/TT) documentation.
  

Import & International Sourcing

• Run inbound operations hands-on: Bill of Entry (BOE), customs clearance, Customs House Agent (CHA) coordination, inbound freight from overseas suppliers.
  


• Own supplier delivery performance and landed cost across international sourcing lanes.
  

Inventory & Working Capital

• Drive inventory turns to ≥5× while holding cash conversion cycle discipline — a joint accountability with Finance.
  

Quality & Compliance

• Sustain batch quality pass-rate ≥98% with zero certification lapses. Our products protect lives; certificates are non-negotiable.
  

Systems & Performance Management

• Install a leading + lagging KPI (Key Performance Indicator) pair for every operations sub-function and individual within 45 days — live, reviewed monthly, acted on.
  


• Run the function on dashboards and ERP/Zoho-class systems discipline, not on chasing.
  

People & Organisation

• Develop the Supply Chain Manager and Bhiwadi Assistant Manager to full performance through their first 90 days.
  


• Own hiring decisions on open seats within the function, including the data-based go/no-go call on the procurement hire.
  

Requirements

Experience

• 10+ years in operations, with at least 5 years leading a full operations function (supply chain + warehouse + quality, 10+ direct reports) — owned first-hand, with an owned OTIF (On-Time In-Full) or cost number to show for it.
  


• Personally ran both import operations (Bill of Entry, customs clearance, CHA coordination, inbound freight) and export operations (Bill of Lading, Certificate of Origin, LC/TT documentation) within the last 3 years — with named lanes and ports.
  


• First-hand ownership of multi-site, multi-entity operations — ideally India plus an international node.
  


• ERP/Zoho-class systems discipline — runs the function on KPI pairs and dashboards, not chasing.
  


• Quality and compliance orientation in a certified-product context.
  

Non-Negotiables

• Hands-on import and export operations within the last 3 years — supervising a team that did it does not qualify. You should be able to walk a shipment end-to-end from memory, including where clearances go wrong.
  


• First-hand ownership of a multi-site operations function — not a single site, not a support role.
  


• Based in Kolkata or committed to relocating.
  


• Notice period of 60 days or less.
  

Benefits

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  Flexible Leave Policy
  
  


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  WFH and Out of Office opportunities on requirement and condition
  
  


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  Performance Recognition
  
  


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  Dynamic Career Growth
  
  


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  Statutory benefits as per industry standards
  
  


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  High ownership, performance-driven work culture
  
  


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  Opportunity to manage a critical function in a growing organization