Head of Production Operations (Gems and Jewellery Industry)-SEEPZ Mumbai

JOB DESCRIPTION

Job Role : Head of Production Operations
Location: SEEPZ, Mumbai
Reports To: Owner
Position Summary

We are seeking an experienced and strategic Production Operations functional head to lead and manage our jewelry manufacturing operations. Primary responsibilities include formulating and implementing operational strategies, driving process efficiencies, improving production output, and ensuring quality — thereby enhancing overall customer satisfaction. The ideal candidate will have a proven track record in manufacturing leadership within the Gems & Jewelry (G&J) industry and experience leading cross-functional teams toward continuous improvement.

Key Responsibilities

Strategic & Leadership

• Formulate the Annual Production Performance target and implement overall operational strategy aligned with organizational goals.


• Provide strong leadership and guidance across the production function.


• Serve as a confident decision-maker, fostering a culture of accountability, continuous improvement, and high performance.

Manufacturing & Operations

• Execute annual manufacturing plans (AOP) and daily/monthly production schedules.


• Ensure production targets are met as per daily, weekly, and monthly schedules; drive output volumes in alignment with delivery commitments, inventory norms, and quality benchmarks.


• Ensure manufacturing consistently meets efficiency targets across machine productivity, material and labor utilization, and overhead control.


• Ensure process losses remain within set parameters and standards.


• Ensure quality control at each stage of production, applying a First-Time-Acceptance (FTA) approach to reduce internal rejections and customer returns.


• Monitor manufacturing performance (budgeted vs. actual) and initiate improvement strategies for growth, including lean manufacturing principles such as Kaizen, JIT, and Kanban.

Process Improvement & Performance Management

• Strategize and implement a robust performance tracking system covering KPIs for manufacturing, manpower, quality, and costs.


• Continuously identify and lead the implementation of cost-reduction initiatives.

Infrastructure, People & Workforce Management

• Oversee technical maintenance of plant and machinery, ensuring minimal downtime.


• Promote workforce training to enhance flexibility, reduce labor cost, and ensure succession planning.


• Drive employee development and performance to foster a high-productivity environment.

Collaboration & Reporting

• Work closely with Sales and Product Development (PD) teams to align production with customer requirements.


• Analyze MIS reports on a daily/weekly/monthly basis and recommend corrective action to management (OTIF, Metal Loss, Diamond Loss, Employee Productivity, Rejection/Return).


• Lead or contribute to special cross-functional projects as per business needs.

Candidate Profile

Education & Qualifications

• Graduate, preferably Bachelor's degree in Mechanical Engineering (B.E. Mech).


• MBA in Operations or a related field is a strong advantage.

Experience

• Minimum 15+ years of progressive experience in jewelry manufacturing operations, with at least 5 years in a senior leadership role.


• Proven experience managing end-to-end production in a manufacturing setup.

Skills & Competencies

• Deep understanding of jewelry manufacturing processes.


• Process-driven mindset with strong analytical and problem-solving abilities.


• Proficient in Excel, ERP, or other industry-standard software and tools.


• Excellent leadership, communication, and interpersonal skills.


• Strong integrity and professional ethics.