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Head of Supply Chain - India

Job Description - Head of Supply Chain - India

1. Strategic & Operational Leadership

  • Develop and execute a robust national supply chain strategy aligned with organizational growth objectives.

  • Drive supply chain performance across transportation, express cargo, warehousing, and cross-border operations.

  • Evaluate network gaps, route optimization, and modal strategy (road/rail/air) to improve efficiency.

  • Lead operational planning, resource allocation, and infrastructure readiness across all regions.

2. Supply Chain Operations & Process Excellence

  • Establish standardized Supply Chain SOPs in collaboration with the Process Excellence team.

  • Strengthen hub, branch, and warehouse operations with a focus on turnaround time, delivery accuracy, and safety.

  • Implement digital solutions including TMS/WMS integration, real-time tracking, and control-tower dashboards.

  • Ensure adherence to quality, compliance, and safety across all supply chain processes.

  • Drive continuous improvement initiatives using data analytics and operational KPIs.

3. Cross-Border & Regulatory Governance

  • Oversee Indo-Nepal, Indo-Bhutan, and Indo-Bangladesh logistics including customs, documentation, and compliance.

  • Strengthen coordination with international subsidiaries and border offices to ensure seamless movement.

  • Mitigate cross-border operational risks by enhancing processes, documentation accuracy, and regulatory readiness.

4. Cost Efficiency & Vendor Management

  • Optimise supply chain cost structures including freight, warehousing, manpower, and vendor utilization.

  • Lead contracting, negotiations, and performance governance for transport partners, warehouse operators, and service providers.

  • Ensure robust vendor onboarding, audit mechanisms, and SLA compliance.

  • Identify cost-saving opportunities without compromising service standards.

5. Customer Experience & Stakeholder Engagement

  • Partner with Sales, Key Accounts, and Customer Service to ensure superior delivery experience and SLA adherence.

  • Lead root-cause analysis and action plans for customer escalations and service failures.

  • Drive structured customer feedback loops and service improvement programs.

6. People & Performance Management

  • Build, mentor, and lead a high-performing supply chain and operations team across regions.

  • Implement structured capability-building programs in operations management, digital tools, and compliance.

  • Ensure clear role clarity, performance metrics, and succession pipelines for critical functions.

7. Strategic Collaboration & Network Expansion

  • Collaborate cross-functionally with IT, Strategy, Admin, and HR to support network expansion and operational modernization.

  • Contribute to new business initiatives, 3PL capability development, and integrated logistics solutions.

  • Support infrastructure planning for new hubs, warehouses, and SAARC expansions.

8. Social Responsibility & Organisational Citizenship

  • Champion Sugam’s CSR initiatives, particularly those involving logistics welfare, driver engagement, and community support.

  • Foster a culture that reflects the company’s values of integrity, inclusiveness, and continuous learning.



Requirements

1. Strategic & Operational Leadership

  • Develop and execute a robust national supply chain strategy aligned with organizational growth objectives.

  • Drive supply chain performance across transportation, express cargo, warehousing, and cross-border operations.

  • Evaluate network gaps, route optimization, and modal strategy (road/rail/air) to improve efficiency.

  • Lead operational planning, resource allocation, and infrastructure readiness across all regions.

2. Supply Chain Operations & Process Excellence

  • Establish standardized Supply Chain SOPs in collaboration with the Process Excellence team.

  • Strengthen hub, branch, and warehouse operations with a focus on turnaround time, delivery accuracy, and safety.

  • Implement digital solutions including TMS/WMS integration, real-time tracking, and control-tower dashboards.

  • Ensure adherence to quality, compliance, and safety across all supply chain processes.

  • Drive continuous improvement initiatives using data analytics and operational KPIs.

3. Cross-Border & Regulatory Governance

  • Oversee Indo-Nepal, Indo-Bhutan, and Indo-Bangladesh logistics including customs, documentation, and compliance.

  • Strengthen coordination with international subsidiaries and border offices to ensure seamless movement.

  • Mitigate cross-border operational risks by enhancing processes, documentation accuracy, and regulatory readiness.

4. Cost Efficiency & Vendor Management

  • Optimise supply chain cost structures including freight, warehousing, manpower, and vendor utilization.

  • Lead contracting, negotiations, and performance governance for transport partners, warehouse operators, and service providers.

  • Ensure robust vendor onboarding, audit mechanisms, and SLA compliance.

  • Identify cost-saving opportunities without compromising service standards.

5. Customer Experience & Stakeholder Engagement

  • Partner with Sales, Key Accounts, and Customer Service to ensure superior delivery experience and SLA adherence.

  • Lead root-cause analysis and action plans for customer escalations and service failures.

  • Drive structured customer feedback loops and service improvement programs.

6. People & Performance Management

  • Build, mentor, and lead a high-performing supply chain and operations team across regions.

  • Implement structured capability-building programs in operations management, digital tools, and compliance.

  • Ensure clear role clarity, performance metrics, and succession pipelines for critical functions.

7. Strategic Collaboration & Network Expansion

  • Collaborate cross-functionally with IT, Strategy, Admin, and HR to support network expansion and operational modernization.

  • Contribute to new business initiatives, 3PL capability development, and integrated logistics solutions.

  • Support infrastructure planning for new hubs, warehouses, and SAARC expansions.

8. Social Responsibility & Organisational Citizenship

  • Champion Sugam’s CSR initiatives, particularly those involving logistics welfare, driver engagement, and community support.

  • Foster a culture that reflects the company’s values of integrity, inclusiveness, and continuous learning.



Benefits

1. Strategic & Operational Leadership

  • Develop and execute a robust national supply chain strategy aligned with organizational growth objectives.

  • Drive supply chain performance across transportation, express cargo, warehousing, and cross-border operations.

  • Evaluate network gaps, route optimization, and modal strategy (road/rail/air) to improve efficiency.

  • Lead operational planning, resource allocation, and infrastructure readiness across all regions.

2. Supply Chain Operations & Process Excellence

  • Establish standardized Supply Chain SOPs in collaboration with the Process Excellence team.

  • Strengthen hub, branch, and warehouse operations with a focus on turnaround time, delivery accuracy, and safety.

  • Implement digital solutions including TMS/WMS integration, real-time tracking, and control-tower dashboards.

  • Ensure adherence to quality, compliance, and safety across all supply chain processes.

  • Drive continuous improvement initiatives using data analytics and operational KPIs.

3. Cross-Border & Regulatory Governance

  • Oversee Indo-Nepal, Indo-Bhutan, and Indo-Bangladesh logistics including customs, documentation, and compliance.

  • Strengthen coordination with international subsidiaries and border offices to ensure seamless movement.

  • Mitigate cross-border operational risks by enhancing processes, documentation accuracy, and regulatory readiness.

4. Cost Efficiency & Vendor Management

  • Optimise supply chain cost structures including freight, warehousing, manpower, and vendor utilization.

  • Lead contracting, negotiations, and performance governance for transport partners, warehouse operators, and service providers.

  • Ensure robust vendor onboarding, audit mechanisms, and SLA compliance.

  • Identify cost-saving opportunities without compromising service standards.

5. Customer Experience & Stakeholder Engagement

  • Partner with Sales, Key Accounts, and Customer Service to ensure superior delivery experience and SLA adherence.

  • Lead root-cause analysis and action plans for customer escalations and service failures.

  • Drive structured customer feedback loops and service improvement programs.

6. People & Performance Management

  • Build, mentor, and lead a high-performing supply chain and operations team across regions.

  • Implement structured capability-building programs in operations management, digital tools, and compliance.

  • Ensure clear role clarity, performance metrics, and succession pipelines for critical functions.

7. Strategic Collaboration & Network Expansion

  • Collaborate cross-functionally with IT, Strategy, Admin, and HR to support network expansion and operational modernization.

  • Contribute to new business initiatives, 3PL capability development, and integrated logistics solutions.

  • Support infrastructure planning for new hubs, warehouses, and SAARC expansions.

8. Social Responsibility & Organisational Citizenship

  • Champion Sugam’s CSR initiatives, particularly those involving logistics welfare, driver engagement, and community support.

  • Foster a culture that reflects the company’s values of integrity, inclusiveness, and continuous learning.



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