Head of US Talent Operations

Head of US Talent Operations
Location: Mohali
Shift: 09:30 PM – 6:30 AM IST

ROLE SUMMARY
You will lead and scale the entire US recruitment function. This senior leadership role requires someone who can operate with full ownership, build high-performing teams, and deliver consistent hiring outcomes across Sales, Leadership, and Senior Management roles. You will refine processes, enforce standards, and run a disciplined, metrics-driven recruitment operation capable of both high-volume and high-quality hiring.

KEY RESPONSIBILITIES
1. Talent Acquisition Leadership
• Own full-cycle recruitment for US-based roles across Sales, Operations, Leadership, and specialized positions.
• Build and execute recruiting strategies that generate strong candidate pipelines at scale.
• Manage, mentor, and grow recruitment teams with high accountability and performance expectations.
• Set weekly, monthly, and quarterly hiring targets and ensure consistent delivery.
• Maintain dashboards for hiring metrics including throughput, conversions, time-to-fill, recruiter performance, and quality-of-hire.
2. Process Optimization & Systems Ownership
• Refine and optimize the end-to-end recruitment lifecycle to increase speed and improve quality.
• Implement structured pipelines, SLAs, and KPI frameworks across all stages of recruitment.
• Ensure accurate data and proper usage of ATS systems, reporting tools, and automation solutions.
• Build scorecards and standard evaluation frameworks to improve hiring consistency.
• Identify skill gaps within the recruitment team and run targeted training programs.
3. Stakeholder Management
• Collaborate closely with leadership to understand hiring forecasts, role requirements, and performance expectations.
• Set realistic hiring timelines and communicate proactively on pipeline health and risks.
• Serve as the primary point of accountability for all US hiring results and recruitment process improvements.
• Partner with department heads to develop clear role briefs and strong candidate profiles.
4. High-Volume & Senior-Level Hiring
• Oversee simultaneous pipelines for high-volume sales hiring and senior/executive-level searches.
• Develop strategies for hard-to-fill and competitive US roles.
• Implement evaluation systems that quickly filter unqualified candidates while moving strong candidates forward efficiently.
5. Team Building & Performance Culture
• Build and lead a high-performing recruiting team capable of scaling with business growth.
• Enforce a culture of accountability, speed, precision, and data-driven decision-making.
• Maintain operational discipline across all recruitment workflows.

PREFERRED EXPERIENCE
• Leadership hiring across Sales, Operations, and Senior Management roles.
• Experience setting up or scaling a recruitment function.
• Expertise in ATS management, automation, and pipeline reporting.
• Ability to excel in a fast-paced, performance-driven environment.

• Minimum 8+ years of experience in US recruitment with experience in both volume and leadership hiring.
• Proven experience managing and scaling recruitment teams.
• Strong understanding of US hiring expectations, candidate behavior, compensation structures, and communication norms.
• Ability to optimize recruitment processes and design efficient, scalable hiring systems.
• Demonstrated success meeting aggressive hiring targets across multiple role types.
• Strong analytical capability with experience building dashboards, reports, and KPI systems.

• Full ownership of the US recruitment function.
• Opportunity to build and scale a multi-team hiring engine.
• High-impact visibility and direct influence on organizational growth.
• Competitive compensation aligned with senior leadership expectations