Head Technical Services

Role Overview

The role leads the Technical Services function for unsaturated polyester resins and gelcoats, supporting customers, translating technical requirements into effective solutions, and partnering with Sales through value-based selling. The position strengthens technical capabilities, drives application excellence, and supports business growth.

The responsibilities of the position include, but are not limited to, the following:

• Provide expert technical support, product recommendations, and application guidance to customers
• Evaluate customer needs and translate them into suitable product and solution offerings
• Partner with Sales to prioritize opportunities and support defined market segments
• Lead technical service requests, laboratory activities, and issue resolution
• Act as a technical advisor to internal stakeholders across functions
• Deliver customer and internal technical training programs
• Develop technical documentation and support seminars
• Travel to customer sites as required (20–40%)

In order to be qualified for this role, you must possess the following:
 

Level of education & Experience in general

• Bachelor’s degree or higher in technical discipline (Chemistry, Materials Science, Engineering, or equivalent)
• Demonstrated technical aptitude with experience in project management; people management experience is preferred
• Strong computer skills with proficiency in Microsoft Office and familiarity with ERP/MRP systems (e.g., SAP)
• Willingness to travel frequently to customer locations

Technical skills

• Minimum 5 years’ experience in composites application support, particularly high-performance resins
• Hands-on experience with unsaturated polyester resins and gelcoats
• Exposure to reactive polymers, composites processing, and testing
• Proven ability to deliver results and meet tight deadlines

Behavioural skills

• Results-driven, customer-focused, and collaborative
• Strong analytical, problem-solving, and decision-making skills
• Effective communicator with strong interpersonal and leadership abilities
• Strategic, hands-on, detail-oriented, and self-motivated
• Agile, resilient, and committed to SHE compliance

ALTA Performance Materials is an Equal Opportunity Employer committed to fostering a respectful, inclusive, and high-performing workplace for all employees. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable local law. Employment decisions are based on qualifications, merit and business needs.