Helix Developer

Join our Team

About This Opportunity

We are looking for a skilled BMC Helix Developer to join our team and take ownership of the development, integration & deployment of BMC Remedy/Helix ITSM applications in enterprise environments. In this role, you will work across the full application lifecycle — from design and development to integration and support — ensuring the platform is aligned with business processes and ITIL best practices. You will collaborate with cross-functional stakeholders to deliver robust, scalable ITSM solutions.

What You Will Do

•    Develop, configure, and customize BMC Remedy AR System (ARS 8.0+) and BMC Remedy ITSM Suite modules including Incident, Problem, Change, Asset, SRM, SLM, and Knowledge Management
•    Manage Foundation Data — including creation, updates, and deletion — and configure ITSM components end-to-end
•    Administer Remedy Server and Mid-Tier — covering AR Server, Approval Server, Email Engine, Reporting, and Audit Logging configuration
•    Perform installation, upgrades, feature design, development, and data loads for BMC Remedy/Helix applications
•    Build and maintain integrations with third-party and B2B systems; lead migrations and consolidation of disparate systems into an enterprise ITSM infrastructure
•    Provide technical support across the Remedy Suite — including ADDM, BCM, CMDB, and Asset Management — across production, test, and development environments
•    Manage Change Management approvals, assignments, notification mechanisms, SLM, and end-to-end CM lifecycle
•    Perform bug fixes, workflow enhancements, and troubleshoot applications at workflow and database levels
•    Translate business requirements into application designs using best-practice technical solutions; create and maintain design specifications and architectural diagrams
•    Support all stages of the Software Development Lifecycle (SDLC)

What You Will Bring

•    Hands-on development experience with BMC Remedy AR System and BMC/Helix ITSM applications
•    Proficiency in SQL and PL/SQL
•    Strong understanding of third-party and B2B integration architecture with Remedy
•    Experience with enterprise migrations and consolidation of ITSM platforms
•    Ability to create and maintain architectural diagrams, design specifications, and process documentation
•    Strong stakeholder management and communication skills
•    End-to-end architecture visibility with the ability to understand application, integration, and infrastructure dependencies
•    Demonstrated ownership and accountability in delivering solutions and resolving issues

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”