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Helpdesk

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Job Description - Helpdesk

  • Handle incoming calls, emails, and walk -in queries from residents/clients
  • Log complaints and service requests in the system
  • Coordinate with maintenance and technical teams for issue resolution
  • Track and follow up on open tickets until closure
  • Maintain proper records and documentation
  • Ensure timely communication with clients
  • Escalate unresolved issues to senior management


  • Requirements

    We are looking for a proactive and customer -focused Helpdesk Executive to manage client queries, complaints, and service requests in a residential/commercial facility environment.

    Original job Helpdesk posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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