Helpdesk

Company : Gointegra Facility Management

Job Type : Full Time

Hyderabad, Telangana

Job Description - Helpdesk

Handle incoming calls, emails, and walk -in queries from residents/clients

Log complaints and service requests in the system

Coordinate with maintenance and technical teams for issue resolution

Track and follow up on open tickets until closure

Maintain proper records and documentation

Ensure timely communication with clients

Escalate unresolved issues to senior management

Requirements

We are looking for a proactive and customer -focused Helpdesk Executive to manage client queries, complaints, and service requests in a residential/commercial facility environment.

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