Helpdesk Associate - L1 Support

In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"