Helpdesk Executive - facility

Overview

Key responsibilities

• Responding to and resolving user issues and service requests via phone, email, or in person
• Logging all helpdesk interactions and documenting solutions in a ticketing system
• Performing technical troubleshooting to resolve hardware and software issues
• Coordinating with the housekeeping & Technical team to escalate unresolved issues and ensure timely resolutions
• Maintaining regular updates on related queries
• Participating in the development and improvement of helpdesk procedures and documentation
• Collaborating with vendors to facilitate repairs and replacements
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Required qualifications

• Bachelor's degree in any field
• Proven experience in a helpdesk role
• Demonstrated proficiency in using helpdesk software and ticketing systems
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple open cases at one time
• Problem-solving skills with a focus on delivering exceptional customer service
• Experience in providing support within a property is preferred
• Availability to work flexible hours and participate in an on-call rotation if necessary