Helpdesk Executive Residential Apartment

GoIntegra Facility Management Pvt Ltd is a fast -growing integrated facility management company providing end -to -end services across residential apartments, gated communities, corporates, and industrial sites. Our services include housekeeping, security, technical maintenance, and helpdesk operations.

Job Summary:

We are looking for a dedicated and customer -focused Helpdesk Executive to manage resident queries, complaints, and coordination activities in residential apartment projects.

Requirements

Key Responsibilities:

• Handle resident complaints via call, email, and walk -in
  
• Maintain complaint register / ticketing system
  
• Coordinate with maintenance, housekeeping, and security teams
  
• Ensure timely resolution and regular updates to residents
  
• Maintain daily reports (complaints, attendance, service updates)
  
• Assist in billing, invoice tracking, and documentation
  
• Support Facility Manager in daily operations
  

Skills Required:

• Good communication skills (English & Hindi / Telugu)
  
• Basic knowledge of MS Excel and email handling
  
• Strong customer service approach
  
• Ability to multitask