Helpdesk Senior Manager - People Manager

In these roles you will be responsible for: Analyze the problem with the team and counterparts and suggest a solution Responsible for Service Improvement plans and Continuous improvement plans. Responsible for Cost Savings and Productivity Improvement initiatives Participate in business/people related projects Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling team members People attrition management. Demonstrates ability and success working in a team environment. Exhibits passion and alignment with our vision, values & operating principles. Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk. Stakeholder management. Budget / Cost pyramid management Transition management Project management Exceptional listening abilities and detail oriented Demonstrates the ability to multi-task. - ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills