Hiring || Oracle Service Cloud - PAN INDIA

Company : 2coms

Job Type : Full Time

Bengaluru, India

Number of Applicants

:

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Hiring || Oracle Service Cloud - PAN INDIA

Summary:

As a Technical Lead / Senior Consultant in Oracle Cloud Service, you will play a pivotal role in shaping and delivering high -performance, scalable customer service solutions using Oracle Service Cloud (RightNow). You will lead the end -to -end configuration, optimization, and governance of core modules such as Incidents, Contacts, Surveys, and Custom Objects, ensuring alignment with business objectives and enterprise security standards. Your expertise will drive the design and development of a robust, user -centric Customer Portal using modern web technologies, while enabling seamless integration with external systems through REST, SOAP, and ROQL APIs. This role demands a blend of technical depth, architectural vision, and leadership to deliver innovative, maintainable solutions that enhance customer experience and operational efficiency across PAN INDIA.

Location: PAN INDIA

Experience: 8 -13 years

Responsibilities:

Lead the configuration, administration, and optimization of Oracle Service Cloud (RightNow) modules including Incidents, Contacts, Surveys, and Custom Objects, to ensure scalable, high -performance solutions.
Architect and govern Workspaces, Business Rules, Workflows, and Single Sign -On (SSO) implementations in compliance with enterprise security and regulatory standards.
Design, develop, and maintain the Customer Portal using PHP, HTML, CSS, and JavaScript, prioritizing usability, performance, and brand consistency.
Develop custom scripts, widgets, and integrations to enhance portal functionality, delivering reusable and maintainable code.
Implement and manage CPM (Client -side Process Manager) for advanced client -side event handling, validations, and dynamic UI interactions.
Lead the development of UI Extensions, Add -ins, and enterprise integrations using SOAP, REST APIs, and ROQL to enable seamless data exchange and system interoperability.

Requirements

8 -13 years of hands -on experience in Oracle Service Cloud (RightNow) implementation and administration.
Proven expertise in configuring and optimizing core modules: Incidents, Contacts, Surveys, and Custom Objects.
Strong experience in designing and managing Workspaces, Business Rules, Workflows, and SSO integrations.
Proficient in front -end technologies: PHP, HTML, CSS, and JavaScript for Customer Portal development.
Demonstrated ability to build and maintain custom scripts, widgets, and integrations with a focus on reusability and scalability.
In -depth knowledge of CPM for client -side logic and dynamic UI behavior.
Extensive experience with enterprise integrations using REST, SOAP APIs, and ROQL.
Familiarity with security, compliance, and governance frameworks in cloud environments.
Strong problem -solving skills, leadership capabilities, and ability to mentor junior team members.
Willingness to work across PAN INDIA with flexible deployment and travel requirements.

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.