Hiring || Retail sales Trainee -Kerala

Job Title: Retail Sales Trainee

Job Summary:

We are looking for enthusiastic and customer -focused freshers to join our retail team as Retail Sales Trainees. The role involves assisting customers, supporting sales activities, and ensuring a smooth in -store experience while learning retail operations.

Key Responsibilities:

Sales:

• Follow the complete sales process as guided by the store/team leader
  
• Assist in achieving daily sales and conversion targets
  
• Support in improving store KPIs such as:
  
  • Overall sales performance
    
  • Accessory sales
    
  • Profit contribution
    
• Help customers in selecting products based on their needs
  

Customer Service:

• Greet and attend to customers in a polite and timely manner
  
• Ensure proper handling of customer queries and concerns
  
• Support in resolving customer complaints within defined timelines (SLA/TAT)
  
• Follow up on customer issues with internal teams when required
  
• Contribute to improving customer satisfaction metrics like:
  
  • Customer feedback (VOC)
    
  • Net Promoter Score (NPS)
    
  • Mystery audit scores
    

Learning & Development:

• Learn about products, offers, and store processes regularly
  
• Attend training sessions as assigned
  
• Stay updated on new product launches and promotions
  
• Develop communication and sales skills
  

Requirements

• Minimum qualification: 10th Pass
  
• Fresher candidates are welcome
  
• Basic communication skills
  
• Willingness to learn and work in a retail environment
  
• Customer -friendly attitude