ServiceNow Developer/Architect

Summary

Responsibilities

• Oversee the entire architectural lifecycle, from conceptualization to final deployment of ServiceNow solutions.
  
• Develop and implement comprehensive solution architectures leveraging core capabilities like ITSM, Employee Center, and Virtual Agent.
  
• Architect and manage complex integrations using APIs, plugins, and orchestration tools to connect ServiceNow with diverse external ecosystems.
  
• Direct cloud lifecycle management and provisioning strategies across public, private, and hybrid environments utilizing ServiceNow Orchestration.
  
• Strategize and execute platform upgrades and large-scale deployments within domain-separated and multi-vendor contexts.
  
• Evaluate business requirements to recommend and validate high-value ServiceNow solutions.
  
• Deploy new applications, suites, and platform-specific customizations to meet evolving organizational needs.
  
• Utilize JavaScript and native platform modules to enable advanced development and customization efforts.
  

• At least six years of hands-on professional experience in ServiceNow development.
  
• Demonstrated mastery in ServiceNow ITSM, Employee Center, Virtual Agent, Integration, and Automation.
  
• Strong technical skills in JavaScript, AngularJS, HTML, CSS, and REST API integration.
  
• Proven track record of designing custom Service Portal pages and widgets.
  
• Comprehensive knowledge of ITIL principles and IT Operations Management.
  
• Excellent analytical reasoning, problem-solving capabilities, and communication skills.
  
• Experience collaborating effectively with cross-functional teams and key business stakeholders.
  
• Holding mandatory ServiceNow CSA and CAD certifications.