Hiring || ServiceNow ITSM Developer - (HYD/BLR)

Summary:

Responsibilities:

• Design, develop, and customize ServiceNow ITSM applications and modules to meet business requirements
  
• Implement and maintain core ITSM processes: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog
  
• Develop and manage business rules, client scripts, UI policies, script includes, and Flow Designer workflows
  
• Configure and maintain access control lists (ACLs), notifications, and SLA policies
  
• Build and deploy catalog items, record producers, and automated workflows
  
• Integrate ServiceNow with enterprise systems using REST and SOAP APIs via the Integration Hub
  
• Utilize Service Portal to deliver user-friendly interfaces for service consumers
  
• Maintain and enhance CMDB data models and relationships
  
• Create and manage reports, dashboards, and performance metrics for service monitoring
  
• Ensure all development follows ServiceNow best practices, governance standards, and coding guidelines
  

• Proven experience in ServiceNow ITSM module development and configuration
  
• Strong proficiency in JavaScript, Glide API, and ServiceNow scripting
  
• Hands-on experience with Flow Designer, Integration Hub, and Service Portal
  
• Demonstrated expertise in REST/SOAP-based integrations
  
• In-depth knowledge of CMDB, SLA configuration, and reporting dashboards
  
• Experience with incident, problem, change, and asset management processes
  
• Ability to translate business requirements into technical solutions
  
• Strong understanding of IT service delivery frameworks and process optimization
  
• Excellent problem-solving, communication, and collaboration skills